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Dorset residents with heart disease can rest assured that they will receive the very best care.
The Care Quality Commission (CQC) gave Dorset Heart Clinic an overall rating of “good” in its first independent healthcare provider report since its founding in 2017. The clinic provides private cardiology services to people living in Dorset and surrounding counties using facilities provided by University Hospitals Dorset NHS Foundation Trust.
The CQC reported that “staff treated patients with compassion and kindness, respected their privacy and dignity, accommodated their individual needs and helped them understand their condition. They provided emotional support to patients, families and caregivers.
The CQC report also commented on the consistently high levels of patient feedback provided by the service, stating: “Patients and relatives have given positive feedback on the service. Feedback data consistently showed that patients rated the care provided by the service very highly. »
Patient comments included, “Couldn’t fault the treatment I received from the ward, theater and administration staff” and “excellent service, very professional and friendly staff.” Couldn’t have asked for better. »
Dr Ohri, CEO of Dorset Heart Clinic, said: “This is our first CQC report since we opened in 2017 and we are extremely pleased that the professionalism and continued commitment to providing exceptional care to our patients has been so recognized.
Dr Jehangir Din, Clinical Director of the Dorset Heart Clinic and Department of Cardiology at Dorset University Hospitals NHS Foundation Trust, said: “It was clear to the CQC that we are an organization that resolutely prioritizes one thing above all else: provide the best possible care to patients with heart disease. Regardless of other changes in the environment around us, patients will remain our priority, and our commitment to them will guide everything we do.
Dorset Heart Clinic offers a range of diagnostic tests including ECGs, ambulatory monitoring, echocardiography and cardiac imaging. Treatment procedures offered by the clinic include coronary angiography, coronary angioplasty, insertion of pacemakers and implantable cardioverter defibrillators. The service also offers electrophysiology and ablation. The clinic has received accolades from the CQC for its innovative use of medical technology in the delivery of diagnostic procedures and for developing improved systems to improve both patient outcome monitoring and patient feedback. Under ‘Outstanding Practice’, the CQC said: ‘The department has used technology in innovative ways to improve diagnostic procedures and introduced improved systems to monitor patient outcomes, including opportunities for patients to provide feedback.”
Pete Papworth, Dorset Heart Clinic Board Member Designate and Chief Financial Officer of University Hospitals Dorset NHS Foundation Trust, said: “This report and overall good rating is a fantastic achievement for Dorset Heart Clinic since its inception. only a few years ago. from. I look forward to working with Dorset Heart Clinic to continue the actions taken as a result of this review to help provide the best services to our patients.
