Clarendon House “Needs Improvement”, CQC Report Says

OPERATORS at a care home in Bournemouth say they are “deeply disappointed” after being rated “requires improvement” by the Care Quality Commission (CQC).

The Shelley Park Neuro Care Center at Clarendon House, Boscombe, supports people with neurological disorders and has already been rated “Good” by the CQC.

However, after an inspection on October 8, 2021, the rating was reduced after the CQC felt that improvement was needed on drug deployment, accident reporting and management.

The report says, “During the last inspection this key issue was rated as good. During this inspection, this key issue has now deteriorated and needs to be improved. This meant that some aspects of the service were not always secure and there was limited assurance about the safety.

“There was an increased risk that people would be injured.

“People had risk assessments in place for their care and support. However, the assessments were not always detailed enough to ensure that action was taken to reduce the risk to people.

“For example, a person’s assessments did not include all of the risks present when they were outside the home. The registered manager addressed this issue during the inspection and arranged for a full review.

“Environmental risk assessments, fire safety and equipment safety checks were not always done on time or consistently. This increased the risk to people living at Clarendon House.

However, the report also stated that residents “felt safe” when living in the house and that the reviews were generally positive.

… the staff at Clarendon House are fully committed to providing the best possible care … ”

He said: “The staff believed they were supported to have the best possible life. People were supported to have as much choice and control over their lives as possible, and staff supported them in the least restrictive way possible and in their best interests.

“Everyone we spoke with was positive about the management of the house and felt proud to work with the people and their colleagues at Clarendon House. ”

The house is operated by Shelley Park, who said she would respond to the report with “urgency and determination.”

A spokesperson said: “Clarendon House is a care facility licensed to care for up to eight people living with neurological conditions.

“The center is regulated by the CQC and in all previous inspections it was rated ‘Good’. Unfortunately, following the CQC’s last inspection in October, its next report found that the center “needs improvement” in two areas, although in all other areas its ratings remain “good”.

“We are of course deeply disappointed with these findings, but the CQC has asked for an action plan indicating how we can improve the standards. We have responded to this request with urgency and determination, and are confident that we have put in place actions that will bring the center back to a “Good” rating in all measures.

“We want to reassure all of our service users, their families and caregivers that the management team and staff at Clarendon House are fully committed to providing the best possible level of care in this area and will drive a process of continuous improvement. , not just in response to the CQC report, but at all times.

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